shipping and returns
Shipping is free to orders in the UK by Royal mail on orders over £40
All other Country's will be allocated choice of either on checkout if available to the zone and shipping calculated in real time by weight
We ship to all Countries direct from the UK
Shipping times are an estimate and provided by Royal mail
It is your responsibility to make sure what you order is legal to import in your country. We will not accept responsibility nor are obligated to issue you a refund or recreate your order if it is confiscated by customs.
If you provide us with an incorrect delivery address, it is not our responsibility nor obligation to issue a refund once the order has been dispatched. Please double check your delivery address when placing an order. If the error is due to our end, we will gladly refund you.
you may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.